PLEASE REMEMBER – ALL ITEMS ARE SENT IN PLAIN PACKAGING – YOUR PRIVACY IS OUR CONCERN
DELIVERY INFORMATION
WE SHIP WORLDWIDE
Our carriers are informing us of the changing circumstances that they face on a daily basis; minor delays and postal suspension are happening internationally.
Royal Mail have recently updated their Incidents page to show where the postal service has been suspend and any delays. Please click here to find the latest information for delivery.
If your country on this list has had its post suspended. Please contact us sales@noogleberry.com.
Our most recent update is that we’re currently only shipping from our warehouse from Monday to Friday. This means orders placed on a Friday will be dispatched on the following Monday as normal. All other orders will be dispatched within 24-48 hours of the order being placed.
We do recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
Noogleberry Team
Please note all delivery time scales mentioned are not guaranteed and delays may happen.
UK
Royal Mail 48 Hour Delivery - Free
Royal Mail 48 Hour Tracked Delivery - £5.00
Our standard delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within 5 working days, but don't be surprised if it turns up earlier than this, we will get it to you as quickly as we can!
You can track orders here with your tracking number.
Please note we do not ship on a Bank Holidays and your order will be shipped the following working day.
EUROPE
Royal Mail International Non-Tracked Delivery - £13.99
Non-Tracked option is shipped via Royal Mail Airmail and can take up to 7 working days within Europe and will be delivered to you by your local postal service.
Royal Mail International Tracked Delivery - £14.99
Tracked delivery is via Royal Mail International Tracked and can take up to 5 working days within Europe.
DHL - £50.00 - PLEASE NOTE WE REQUIRE A CONTACT PHONE NUMBER FOR THIS SERVICE
We can now ship with DHL. Delivery is 3-5 working days.
REST OF WORLD
Royal Mail International Non-Tracked Delivery - £13.99
Non-Tracked option is shipped via Royal Mail Airmail and can take up to 14-21 working days for delivery depending on the delivery country and will be delivered to you by your local postal service.
Royal Mail International Tracked Delivery - £14.99
Tracked delivery is via Royal Mail International Tracked and can take up to 7-14 working days for delivery depending on the delivery country and will be delivered to you by your local postal service.
DHL- £50.00 - PLEASE NOTE WE REQUIRE A CONTACT PHONE NUMBER FOR THIS SERVICE
We can now ship with DHL. Delivery is 3-5 working days.
You can track orders here with your tracking number.
Please Note: Working days do not include Saturday, Sunday, or Bank Holidays.
- All orders over £85.00 GBP will be upgraded to a FREE Royal Mail Tracked Service.
- UK will be 48 hour Royal Mail
- All other destinations will be shipped via Royal Mail Tracked.
Dispatch is usually within 2 business days, however at busy times and public holidays this may be extended to 4 business days.
Please remember that times stated here are only guides and are not guaranteed as delays are possible.
CUSTOMS: While we do our best to label our orders to avoid high customs fees, this is something we have no control over. Any fee that is charged by Customs is the customers responsibility to pay.
PLEASE NOTE: If any item goes missing or is returned to us due to the buyer providing an incorrect/incomplete address or from not collecting the item from their sorting office, we will only reship the item once the buyer has paid for the necessary re-postage costs, or we will refund the cost of the item minus our postage and packaging costs.
Items that go missing in the post when tracking has not been purchased will only be refunded or replaced at our discretion.
Items shipped without tracking is the customers responsibility, as we do strongly recommend purchasing the tracked shipping service.
If you have any special delivery requirements - including requests to use specific carriers or services please email us at: sales@noogleberry.com
Glossary of Terms
We: refers to noogleberry.com.
You, buyer, and customer: refers to any person entering into a contract to purchase an item from noogleberry.com
Postage: refers to the third party method of transportation and delivery that noogleberry.com uses to distribute products.
UPDATE ON SHIPPING
Currently, our normal shipping times for all parcels are as follows;
- UK = 2-3 business days
- Europe = 7-10 business days
- Rest of the World including USA and Canada = 10-14 business days
These shipping times are estimated and are not guaranteed. For regular updates for delivery services in your Country please click on the following link: http://www.royalmail.com/customer-service/international-incident-bulletin